Delivery Policy
Shipping/delivery
We aim to offer fast and reliable delivery services to ensure that your products reach you as soon as possible.
We provide free shipping on all orders (kerbside delivery only) to mainland UK only. Please note that there may be additional charges for offshore domestic regions, The Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.
If your delivery address is outside of the UK mainland, please contact us first for a delivery quote by emailing info@nordicharmony.co.uk or calling us on 0333 050 9924.
Please note we are unable to deliver to addresses outside of the UK at this time.
At Nordic Harmony we work with various different manufacturers who all have their own delivery timeframes. We advise all customers to carefully consider the specifics under each product listing. As we operate a direct-dispatch to customer from our suppliers, we do not hold any stock at our business address.
Order processing and delivery timeframes:
Once you place an order on our website, the team will immediately begin with processing it with our suppliers. To be as transparent as possible for you, we have outlined our standard 8 working days delivery and processing timeframes below.
Order cut off time: 12pm GMT (Monday - Friday)
Order handling time: 2 to 3 days (Monday - Friday)
Transit time: 2 to 5 days (Monday - Friday)
Any orders put through after the daily cut off time will be processed the following working day.
The above is a guide for non made-to-order products. Some products that are made to order or bespoke (customisable) may take longer (typically between 35-56 days to allow for manufacturing). Please refer to the 'delivery' information tab on the product listing page for approximate delivery and processing times for your specific product of choice. All products, whether made to order or not, will provide this information clearly on the product listing page for absolute transparency.
If you have any specific delivery requirements or need assistance with tracking your order, please don't hesitate to contact our customer service team at info@nordicharmony.co.uk
Additional delivery options
Our free shipping to mainland UK includes Kerbside Delivery as standard where you are responsible for moving your product to the desired location at your property. Some suppliers offer additional services that include moving to rear garden with installation at additional cost. These choices (where available) can be made on customisable options on each product page and added to your checkout cost if you choose to select them.
Please refer to each product listing for exact details on delivery options. Particular attention should be paid to all available options as you may be required to unload the product and move the item yourself and depending on the product and its size, this may require private sourcing of a crane or forklift where necessary.
Order shipment
We will send you tracking information within 24 hours of your order leaving our supplier's warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@nordicharmony.co.uk
Wrong shipping information
If the shipping information that you have provided at checkout is incorrect, we will make efforts to track down through our suppliers' shipping partners. Please note that no refunds or returns will be available if incorrect shipping information is provided, but we will do our best to locate the item for you.
Supplier specific delivery guidelines:
Please refer to the delivery information tab on the specific product page for approximate delivery and manufacturing times for your product of choice.
Unforeseen delays
We are committed to delivering your item as quickly as possible. Our estimated shipping times are based on information from our suppliers and shipping partners, which may be subject to change. Unforeseen delays can occur due to numerous supply chain challenges, including:
- Higher than usual demand on manufacturers, slowing down production process
- Supply chain issues affecting the manufacturing process
- Over demand on shipping, factory, warehouse and dock workers
- Strikes and protests
In rare circumstances where delays occur, we will ensure with communicate with you and work closely with our suppliers to resolve the situation.
Contact us
If you have any questions about our Shipping Policy, please contact our team at info@nordicharmony.co.uk or call us on 0333 050 9924.